The Midas mission is to be its customers’ “most trusted professional and first choice” by being leaders in brakes, exhaust, maintenance, and value; by satisfying customers’ total service needs; and by standing behind its work. Midas strives to achieve that mission by providing quality, safety, and reliability to every customer and each vehicle coming to a Midas shop. Midas defines quality in three ways: quality of the parts it installs in customers’ vehicles, quality of the professional appearance of Midas shops and their employees, and quality of the skilled managers and service employees in the shops. The value of the powerful Midas brand is found through the consistent delivery on that total quality mission in the day-to-day operation of more than 2,500 Midas shops worldwide.
