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Achievements
United’s exclusive Sanitized®-treated, air-ride vans provide a clean, safe move. The Sanitized feature, which inhibits mildew growth and controls insects, is an extra measure of hygienic safety for belongings.
Additionally, United believes that innovation is listening to its customers and creating technology based on their expectations. With VanStar, United’s satellite vehicle location and communication system, the company knows the exact location of a customer’s shipment and has detailed, personal communication with the van operator who is transporting the shipment. All of United’s agents are linked through United World Headquarters via a telecommunications system that provides immediate information about the details of shipments being handled. To find the exact status of their shipment, United’s customers can use its Internet tracking system, RapidTrac, by simply going to www.unitedvanlines.com. United representatives use an estimating Palm Pilot software system to inventory the household goods, calculate the charge, and generate a printed estimate right at the customer’s home. United’s inventory control system replaces handwritten inventories with an advanced bar-coding system. Each item is scanned and electronIcally inventoried at loading and again at delivery.
Another added value that United offers is its Interactive Moving Guide. By signing up on United’s Web site, customers will receive free weekly e-mail reminders to guide them through every step of the moving process. The e-mail reminders are a great way for customers to make sure everything is covered during the relocation process. |
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