In 2002, State Farm Mutual Automobile Insurance Company celebrated its 80th year in business and its 60th year as the largest U.S. auto insurer. In 2004 the company celebrated 75 years of selling life policies. State Farm has also been the largest U.S. insurer of homes since 1964.
The company has consistently been recognized with the top ratings for financial strength and claims-paying ability. In 2003, J.D. Power and Associates announced State Farm was the highest-ranked insurer in collision repair satisfaction.
State Farm Mutual is a mutual company, meaning the policyholders are the stakeholders. State Farm is the only company in the top ranks of the Fortune 500 that is not publicly traded.
The company has also achieved exceptional customer service through its 24-hour customer response center. Even when an agentís office is closed, customers can receive service around the clock. State Farm also has a completely bilingual call center that helps customers both in English and Spanish.
Headquartered in Bloomington, Illinois, the company is known for involvement with local communities around the nation. State Farm provides a wide variety of educational materials to schools and community groups. These programs offer instruction on topics ranging from insurance and financial services basics to fire safety. State Farm Companies Foundation awards grants that further the companyís commitment to higher education. Various organizations such as the National Council of La Raza, the United States Leadership Institute, and the Korean-American Coalition have recognized State Farmís community commitment.
Latina Style and Hispanic magazines, among others, have showcased the quality of State Farmís working environment.
Ed Rust Jr., the companyís chairman and CEO, has been very involved with education. He served as part of President George W. Bushís transition committee on education and received the National Promise of America Award presented by the Alliance for Youth. State Farm encourages each employee to become involved in local community efforts to help improve the quality of education.